Al Haramain Perfumes: Frequently Asked Questions
Below, you’ll find the most common inquiries about Al Haramain Perfumes—from purchasing and shipping to storage and authenticity. Whether you’re a new customer or a returning fragrance enthusiast, we hope this FAQ helps clarify how best to enjoy our products, especially for those located in Canada and the USA.
1. What is Al Haramain Perfumes?
Answer:
Established in 1970, Al Haramain Perfumes is a globally recognized fragrance house renowned for its high-quality perfumes, oils, and incense. With roots in the Middle East, we merge traditional Arabian aromas with contemporary notes, crafting unique olfactory experiences.
2. Where can I purchase Al Haramain products in Canada and the USA?
Answer:
Our official online store ships to both Canada and the USA. You’ll also find select authorized retailers and online marketplaces in these regions carrying our products. For complete peace of mind, we recommend buying directly from our official channels.
3. How can I ensure the authenticity of Al Haramain perfumes?
Answer:
Only purchase through our official website or authorized retailers. Be wary of products sold through unauthorized channels.
4. What is your return policy for customers in Canada and the USA?
Answer:
- Returns of Unopened Items: You may return unopened, unused products within a specified timeframe from the date of delivery.
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Opened or Used Items: Due to health and hygiene protocols, we cannot accept returns on opened or used perfume.
For complete details, review our Return Policy on the website.
5. Do you offer international shipping to Canada and the USA?
Answer:
Yes. We ship to most countries worldwide, including Canada and the USA. Please note that customers are responsible for any import duties, taxes, or additional fees associated with shipping.
6. How can I contact Al Haramain customer service in Canada and the USA?
Answer:
For inquiries, reach out via email at info@alharamainperfume.online or call our UAE helpline at +97167480555. We’ll gladly assist you with product questions, orders, or any concerns.
7. Are there any Al Haramain physical stores in Canada or the USA?
Answer:
Currently, we do not operate physical stores in Canada or the USA. However, we maintain a warehouse in Canada at 353 rue Isabey, Montreal, H4T1Y2, where we ship all local orders (and offer weekday pickup from Mon-Fri). Our official online store and authorized retailers serve customers across both regions.
8. What payment methods are accepted for online purchases?
Answer:
We accept all major credit and debit cards.
9. How can I track my order?
Answer:
Once shipped, you’ll receive a tracking number via email. Use this number on the shipper’s website to monitor your order’s progress from dispatch to delivery.
10. Do you offer samples or testers of your perfumes?
Answer:
While we don’t generally provide samples or testers with online purchases, we do offer 3 free samples on orders over $100. We also suggest visiting authorized retailers to experience our scents firsthand.
11. How should I store my Al Haramain perfumes to maintain their quality?
Answer:
Keep them in a cool, dry place, away from direct sunlight and temperature fluctuations. Always cap the bottle tightly to prevent oxidation and preserve the fragrance’s integrity.
12. Are your perfumes alcohol-free?
Answer:
We offer both alcohol-containing and alcohol-free products. Check the product description for specific composition details.
13. Do you test your products on animals?
Answer:
No. Al Haramain Perfumes is committed to ethical practices and does not conduct any form of animal testing.
14. Can I change or cancel my order after it has been placed?
Answer:
If you need to modify or cancel an order, contact us ASAP at info@alharamainperfume.online. While we’ll do our best to accommodate your request, we cannot guarantee changes once the order is processed.
15. Do you offer gift wrapping or special packaging?
Answer:
Currently, we do not provide a formal gift wrapping service. However, our products come in elegant, gift-ready packaging that’s suitable for special occasions.
Additional Questions?
If you need more help, feel free to email or call us. We aim to make your Al Haramain experience as seamless and enjoyable as possible.
Thank you for choosing Al Haramain Perfumes—where heritage and innovation come together to bring you extraordinary scents. Enjoy exploring our collections!